Return & Restocking Fee Policy
- Unused products may be returned within 30 days of purchase.
- A 20% restocking fee applies to all refunds.
- A 5% restocking fee applies if opting for store credit.
To qualify for a return, the product must be in its original, sealed packaging, unopened, and in resellable condition. Products that have been opened, used, or damaged (including damaged packaging) will not be eligible for a return.
Fair Use Policy:
We strive to offer a flexible return policy that benefits our customers while maintaining fairness for our business. To prevent excessive or repeated returns, we may limit or deny returns in cases where a pattern of frequent returns is identified. Customers with repeated returns may be subject to adjusted restocking fees, store-credit-only returns, or, in rare cases, refusal of future returns.
IMPORTANT: We only accept returns with a valid Tracking Number provided by the customer!
Ensuring Your Order is Perfect
At LactationHub, we deeply appreciate every single order and want to ensure you receive exactly what you intended. If your item arrives damaged, incorrect, or different from what you ordered, please let us know within 5 days of delivery. To help us resolve the issue quickly, we kindly ask that you keep all original packaging, including the shipping materials, and email us at info@lactationhub.com with a clear photo of what you received. Your satisfaction means everything to us, and as a small business, we are truly grateful for your support. We're here to make it right! ?
Cancellation Policy
At LactationHub, we're dedicated to providing exceptional products and services to support infant feeding journeys world-wide. As a small, women-owned company, we strive to maintain transparency and fairness in all our transactions.
Please be aware that a 3.5% fee will be applied to all cancelled orders that have not yet been shipped and taken away from your refund automatically. This fee is necessary to cover the card transaction fees we incur (even when a cancellation occurs).
While we understand that plans can change, this policy helps us continue offering high-quality products and services without passing on unnecessary costs to our community. We appreciate your understanding and support in helping us sustain our commitment to you and the community we serve.
Shipping
Free shipping to any address within continental United States.
International orders - we ship worldwide!
International Orders Notice
Unless shipping speed is upgrade all international orders may take 2-4 weeks to arrive, the length of time depends on how long it takes customs to process your order and release it to be delivered.
Customs and Duties:
Customers outside the USA are responsible for customs fees, duties, and taxes, which are not included in our prices. Please check these costs with your country's customs office before ordering.
Refusal of Delivery:
If you refuse delivery due to these charges, any refund will be reduced by the costs charged to us by USPS or UPS for delivery and return of the package.